## Dynamics 365 Consulting

Simplify your world.

Engage and manage in real time.

Let Oakpont help you integrate Microsoft Dynamics 365 and get the most from your environment and investment. We provide your organisation with the resources needed to succeed. Regardless of whether it’s used for customer service, sales, marketing, or any other module needed to thrive, Oakpont is by your side to get the most from your technology investment.

### Create a 360 degree view of your customers

Pull together transactional, behavioural, and observational data from both internal and external data sources, to provide a holistic view of your customers. Discover insights and personalise your customer experience with the help of Customer Insights.

### Oakpont’s Dynamics 365 Innovation Workshop

#### WHAT IT IS

This two-to-three-hour joint creation, in-person workshop which is the first step toward understanding if Dynamics 365 can help your team meet their priorities and help you identify the best way to build quality solutions into this journey. At the end the workshop, Oakpont delivers an executive summary with next steps.

#### WHAT IT IS NOT

- A session to define specific requirements for a single tactical problem
- A session to discuss technology choices and architectures
- An effective session without a Business Process Owner and Expert Practitioner

#### WHAT YOU GET

- Executive summary with actionable next steps to start solving problems and driving at opportunities
- Findings and summarising the decisions you and your team made during the workshop
- An alignment between stakeholders and a clear mission statement

#### WHO SHOULD ATTEND

The Innovation Workshop only works if the right team members participate:

- **Business Process Owner** — responsible for outcome(s) of business unit(s) and understands the core goals and metrics by which success is measured.
- **Expert Practitioner** — an individual within the your team that has a solid understanding and is involved in key operations, what the processes are, and how they are measured. Someone who frequently interacts with information to drive to answers and insights.